![]() This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday.Įxperienced in a social, psychological, or human service field providing client support.ġ-2 years’ experience in call center environment or Behavioral Health experience.īachelor of Arts or Bachelor of Science Degree preferred. Holiday Requirement: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements. Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures. Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.Ĭompliance with Policies and Regulatory Standards. Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.Īssists team members with printing and fulfillment needs related to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion in the appropriate EAP system, maintaining an inventory of materials. Utilizes relevant Aetna databases to research and identify validated, appropriate member resources. Schedules appointment for members with counselors.Īssists team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills such as finding childcare, finding eldercare, etc.Ĭommunicates effectively with all internal stakeholders. ![]() Receive calls transferred from counselors and provides immediate member assistance. Performs appropriate research in internal databases and online to identify potential providers and resources.Įnters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Recognizes crisis situations and evaluates for needed action to minimize risk. Responsible for supporting the provision and use of Worklife employee assistance and management consultant resources.ĭetermines purpose of call by actively listening and interacting with callers, triages call in a in a professional and timely manner.Īssesses client’s needs researches and articulately communicates information regarding pertinent EAP/Worklife services and resources. Shift: Sunday - Thursday, 10:00AM-6:30pm EST We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Our Heart At Work Behaviors™ support this purpose. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. Join our Talent Community to receive updates about Call Center Jobs matching your interests.Bring your heart to CVS Health. Plus they can take advantage of discounted travel on other airlines and enjoy special rates on hotels, car rentals, cruises, and more.Įxplore Call Center Jobs in Dallas at American. Our employees, their families, and friends enjoy the ability to travel almost anywhere in the world on American and American Eagle. American's benefits and many other employment privileges are extended to family members and domestic partners.īut it's our travel privileges that put the fun in the total package. That's why we offer a competitive total rewards package that few other companies match. ![]() Why apply for Call Center Jobs in Dallas at American?Īt American Airlines, we recognize there is more to life than work. We welcome people to our company who want to be a part of making American the greatest airline in the world. Find great opportunities and a bright future at American.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |